Customer Services Assistant

Updated: May 26, 2024 07:13 AM GMT

The National Trust for Scotland

Helensburgh

TO APPLY FOR THIS ROLE, PLEASE GO TO: https://www.nts.org.uk/volunteering-jobs/job-search

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

- welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient, and knowledgeable manner.

- welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

- welcoming international visitors and aiding with specific needs.

- welcoming large groups in an efficient and warm manner.

- answering visitors’ queries about the site, education facilities and the local area.

- housekeeping duties.

- assisting in the day to day running of a retail offer.

- providing information about the site, its history, contents, offers and merchandise.

- promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns... More Detail