Customer Service Assistant

Updated: May 25, 2024 02:29 AM GMT

The National Trust for Scotland

Brodick

TO APPLY FOR THIS ROLE, PLEASE GO TO: https://www.nts.org.uk/volunteering-jobs/job-search

KEY RESPONSIBILITIES

ROOM GUIDES

In their role as a room guide, the post holder will assist with the delivery of historical and educational information to visitors and ensure their enjoyment and safety during their visit to the castle. They may also be asked to assist with the education programme at Brodick Castle, under the direction of the Head Education Guide.

Key responsibilities include:
• Always ensuring the highest level of customer care.
• Maximising the visitor’s enjoyment and understanding of the property by presenting to them the history of Brodick, it’s collection and the people who lived there
• Communicating with, and effectively engaging with a diverse selection of visitors
• Being mindful of security needs of the property and its contents, minimising opportunities for theft or damage through diligent monitoring of visitors and the implementation of security measures (e.g... More Detail