Customer Service Assistant

Updated: June 09, 2024 04:48 PM GMT

The National Trust for Scotland

Brodick, Isle of Arran

TO APPLY FOR THIS ROLE, PLEASE GO TO: https://www.nts.org.uk/volunteering-jobs/job-search

Full time & Part time roles available, Fixed Term until October 2024, Various hours and shift patterns available

KEY RESPONSIBILITIES

To always provide a consistently high standard of visitor care when:
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient, and knowledgeable manner.
• welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional... More Detail