Administrator

Updated: May 11, 2024 01:13 PM GMT

Andersen James Group

Swansea

The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints.
• Providing support to the client and answer calls and emails in a professional and timely manner
• Determine the nature, priority of faults based on information provided by the client
• Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Managing the supply chain and drive them to attend within required SLA's
• Driving the engineering team to attend to all callouts within required SLA's
• To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
• Raise and assign work orders to relevant resources
• Actively identify and... More Detail