Customer Service Coordinator

Updated: May 10, 2024 08:00 AM GMT

Fabric Recruitment

Loughborough

Customer Service Co-ordinator

Loughborough

£26,500 - £28,000 + Bonus

We are currently seeking a motivated and dynamic individual to join our clients’ team as a Customer Service Coordinator. This role offers an exciting opportunity to play a vital role in ensuring customer satisfaction by handling orders, managing accounts, and providing proactive support.

This role is not limited to traditional customer service tasks; you will also utilise your sales background to identify upselling opportunities and contribute to revenue growth.

Description of the role:
• Taking customer calls and addressing inquiries promptly and professionally.
• Processing orders accurately and efficiently, ensuring timely delivery.
• Managing customer accounts and building strong relationships.
• Utilising geographic knowledge to coordinate efficient load planning.
• Proactively identifying opportunities to upsell products or services.
• Contributing to stock rotation strategies to optimise inventory... More Detail