Manager, Customer Service Operation

S&D Tama Malaysia Sdn Bhd

Jelutong, Penang

**Responsibilities**

1) Responsible for managing retail sales by organising and leading the Service Advisor in their achievement of targeted sales, throughput and implementing aggressive selling and customer retention activities.

2) To plan and manage the front office reception, to achieve a targeted customer satisfaction index in front reception by ensuring effective implementation of service performance standards.

3) To monitor and control Workshop to minimize delay, backlog, and overcrowding and liaise with the respective department (internal/external) for improving vehicle workflow.

4) Ensure strict compliance with the company's policies and procedures pertaining to warranty jobs, cash and credit cards.

5) Responsible for the effective utilisation of the 3-in-1 system to monitor and control WIP, Back Orders, Follow-Up, Appointments and Service Reminders

6) Ensure prompt submission of well-documented special service campaigns, technical reports and fix-it-right... More Detail

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