Customer Service Associate

Delhivery

Saligao, Goa

Job Description The Customer Service Associate at Delhivery will be responsible to provide exceptional service and support to customers, ensuring their satisfaction with Delhivery's products and services. You will handle inquiries, complaints, and requests through various communication channels, including phone, email, and chat. Your role involves understanding customer needs, resolving issues, and delivering accurate and timely information. Key Responsibilities: Providing assistance with shipment tracking and delivery inquiries Resolving issues related to shipments (missing or damaged packages, customs delays, or delivery exceptions) Assisting with billing inquiries such as explaining charges, resolving disputes and/or claims, or providing information on payment options Providing support for shipping services and delivery options available, regulatory compliance, documentation requirements Analyze and support with insights to improve the process and internal operations and service... More Detail

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