Service Administrator - Saas

Updated: March 15, 2024 08:29 AM GMT

RM India

Thiruvananthapuram, Kerala

SERVICE ADMINISTRATOR

We're looking for a highly motivated and experienced professional to join our growing team. As a Customer Onboarding & Support Specialist, you'll play a pivotal role in ensuring a smooth onboarding journey for new customers, while also supporting ongoing service delivery and building long-term customer satisfaction.

Responsibilities:

Customer Onboarding:
• Manage the complete onboarding process for new customers, including setup, milestone tracking, and issue resolution.
• Collaborate with cross-functional teams to identify and resolve onboarding challenges promptly.
• Work with the Service Manager to investigate and escalate unresolved setup issues, ensuring customer needs are met.
• Assist the Service Manager in investigating service incidents and anomalies related to customer setups.
• Track and report on customer service setup activities, ensuring adherence to operational agreements and proactiveness in addressing issues.
• Deliver high-quality service by... More Detail