Call Center Associate

Updated: March 09, 2024 12:50 AM GMT

Skycity Entertainment Group

Nelson, New Zealand

Job Description:

SkyCity Entertainment Group is seeking a hardworking and motivated individual to join our team as a Call Center Associate in Nelson, NZ. As an entry-level position, no prior experience is required, but a positive attitude and willingness to learn are essential.

Responsibilities:- Handle inbound and outbound calls in a professional and courteous manner- Provide information and assistance to customers regarding products or services- Resolve customer complaints and issues promptly and effectively- Maintain accurate records of all interactions with customers- Meet or exceed daily, weekly, and monthly performance targets- Collaborate with team members and other departments to ensure customer satisfaction- Stay up-to-date on company policies, products, and services- Continuously improve communication and problem-solving skills

Requirements:- Strong time management skills- Excellent communication and presentation skills- Ability to work well under pressure and in a... More Detail