Account Support Specialist - Work From Home

Updated: March 09, 2024 12:50 AM GMT

Parkable

Nelson, New Zealand

Job Description:

Parkable is seeking a dedicated and reliable Account Support Specialist to join our team on a full-time basis. This is a work from home position based in Nelson, Nelson, NZ. The successful candidate will be responsible for providing exceptional support to our clients and ensuring their needs are met effectively and efficiently.

Responsibilities:- Respond to client inquiries and provide timely and accurate support through various channels including phone, email, and chat.- Manage client accounts, ensuring accurate and up-to-date information is maintained.- Collaborate with sales teams to identify opportunities for growth within existing client accounts.- Assist in resolving client issues and escalations, working closely with internal teams to find solutions.- Develop and maintain strong relationships with clients, becoming a trusted advisor and point of contact.- Create and maintain documentation of client interactions and support processes.

Requirements:- Minimum... More Detail