Customer Success Representative - Work From Home

Updated: March 08, 2024 09:12 AM GMT

Full-time Job in Nelson

Datacom Group

Nelson, New Zealand

Job Description:

Datacom Group is seeking a motivated and adaptable Customer Success Representative to join our team in Nelson, NZ. This is a full-time, work-from-home position at the Associate level, requiring a minimum of 4 years of experience in a customer-facing role. As a Customer Success Representative, you will be responsible for ensuring the success and satisfaction of our customers through proactive communication, problem-solving, and relationship-building.

Responsibilities:- Develop and maintain strong relationships with customers to understand their needs and goals- Proactively engage with customers to assess their satisfaction and identify areas for improvement- Collaborate with internal teams to resolve customer issues and ensure timely resolution- Provide product demonstrations and training to customers to enhance their usage and understanding- Monitor and analyze customer usage data to identify opportunities for upselling or cross-selling- Develop and maintain a deep... More Detail