Support Associate - Remote Work

Updated: March 07, 2024 04:59 PM GMT

Xero

Nelson, New Zealand

Job Description:

Xero is looking for a dedicated and confident Support Associate to join our team on a full-time remote basis in Nelson, NZ. As an Associate Level Support Associate, you will be responsible for providing top-notch customer service and technical support to our clients.

Responsibilities:1. Responding to customer inquiries and resolving technical issues via phone, email, and chat.2. Troubleshooting software problems and providing solutions to customers in a timely manner.3. Collaborating with other team members to escalate and resolve complex technical issues.4. Documenting customer interactions and following up on open issues to ensure customer satisfaction.5. Providing feedback to the product development team on customer reported issues and potential improvements.6. Participating in ongoing training and development to stay up-to-date with product changes and improvements.7. Maintaining a positive and respectful attitude towards customers and colleagues at all... More Detail