Customer Service Representative - Remote Work

Narrative

Nelson, New Zealand

Job Description:

Narrative is seeking a motivated and customer-focused individual to join our team as a Customer Service Representative for remote work. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients while working from the comfort of your own home in Nelson, NZ. This is a part-time position at the Associate Level, requiring at least 2 years of experience in customer service.

Responsibilities:- Answering customer inquiries via phone, email, and chat in a timely and professional manner- Resolving customer complaints and issues with patience and empathy- Providing product information and troubleshooting assistance to customers- Processing customer orders and returns accurately- Maintaining a high level of customer satisfaction and retention

Requirements:- Must be driven and adaptable to changing circumstances- Excellent attention to detail and planning skills- Strong verbal and written communication skills... More Detail

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