Call Center Assistant

Updated: March 06, 2024 11:39 PM GMT

Part-time Job in Nelson

Narrative

Nelson, New Zealand

Job Description:

We are looking for a passionate and adaptable individual to join our team at Narrative as a Call Center Assistant. This is a part-time entry-level position based in Nelson, Nelson, NZ.

Responsibilities:1. Answer inbound calls and assist customers with inquiries, orders, and complaints.2. Make outbound calls to follow up on customer inquiries and resolve any issues.3. Maintain accurate records of customer interactions and transactions.4. Provide excellent customer service and ensure customer satisfaction.5. Collaborate with team members to meet call center targets and goals.6. Assist in training new call center agents.7. Contribute to a positive and productive work environment.

Requirements:1. No prior experience required, but a willingness to learn and grow in a fast-paced environment.2. Strong communication skills and ability to effectively interact with customers.3. People management skills to handle customer interactions with empathy and professionalism.4... More Detail