Support Representative

Updated: March 04, 2024 12:51 PM GMT

Part-time Job in Nelson

Serko Ltd

Nelson, New Zealand

Serko Ltd, a leading travel technology company based in Nelson, NZ, is seeking a part-time Support Representative to join our team at the Associate Level. The ideal candidate will have at least 3 years of experience in a customer support role and possess the personality traits of being motivated and dedicated. Additionally, strong presentation and communication skills are required to excel in this role.

As a Support Representative at Serko Ltd, you will be responsible for providing exemplary customer support to our clients, addressing their inquiries and technical issues in a timely and professional manner. You will also assist in troubleshooting software problems, escalating issues when necessary, and working closely with our development team to provide solutions for our customers.

Key responsibilities of the role include:

- Handling incoming customer support inquiries via phone, email, and chat- Troubleshooting technical issues and providing timely resolutions- Collaborating with... More Detail