Retail Support (FOH) Team Leader

epay, a Euronet Worldwide Company

La Libertad Department

Responsibilities

· Motivating and inspiring the team to surpass their potential

· Creating a sense of ownership within the employees and resolving employee issues if any

· Encouraging, supporting, and motivating actively team members

· Looking constantly for development as well as continuous improvement for the entire team

· Monitoring and coaching their teams on a day to day basis

· In charge of conducting 1x1 sessions to develop the talent, to promote the teamwork and to detect areas of opportunity for each agent’s performance

· Communicating the company’s purpose, core values, vision to the front-line employees

· Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets

· Responsible for tracking specialist’s performance metrics and development

· Ensure they have all the tools they need to perform their daily tasks

· Responsible to supervise CRM & Outlook requests promptly resolution

· Manage and track... More Detail

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