NOC Technician

epay, a Euronet Worldwide Company

La Libertad Department

This position is part of the epay production engineering organization, and a full-time, permanent, on-site position. The position works in a collaborative environment to support both new business initiatives

and stability of existing systems. This position will focus on monitoring functions as a primary role and provide Tier1 level support to our current point of sale solutions in production environment.
• Identification, communication and being part of the resolution for product & production issues in the organization.
• Identification of the issues by using the different monitoring tools for the different platforms.
• Lead communication between our teams, also including external communications to our Vendors and Customers.
• Tier1 troubleshooting support for production & product business outages aiming to mitigate issues impacting regular operation.
• Provide Tier1 troubleshooting support to our customers, vendors & internal staff via email, chat applications, phone & ticketing... More Detail

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