Call Center Associate - Remote Work

Phoenix Petroleum Philippines

Caloocan, Metro Manila

Job Description : Phoenix Petroleum Philippines is seeking a remote Call Center Associate to join our team in Caloocan, NCR.

This part-time position is ideal for entry-level individuals with at least 1 year of experience in a customer service or call center role.

Responsibilities : - Handle inbound and outbound calls in a professional and courteous manner- Provide exceptional customer service by addressing inquiries and resolving issues- Conduct research to provide accurate information to customers- Make informed decisions to ensure customer satisfaction- Meet and exceed performance targets and KPIs- Collaborate with team members and other departments to improve overall customer experience- Adhere to company policies and procedures at all timesRequirements : - Driven and resilient personality traits- Strong decision-making and research skills- Excellent communication and interpersonal skills- Ability to work independently and in a team setting- Proficiency in using call center... More Detail

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