Remote Customer Support Manager

Petron Corporation

Davao City, Davao del Sur

Job Description : Petron Corporation is seeking a Remote Customer Support Manager to join our team in Davao City, Philippines.

As a Mid-to-Senior Level professional with at least 8 years of experience in customer support or a related field, you will be responsible for managing a team of remote customer support representatives and ensuring the highest level of customer satisfaction.

Responsibilities : 1. Lead and support a team of remote customer support representatives to deliver exceptional customer service.

2. Develop and implement strategies to improve customer support processes and efficiency.3. Monitor and analyze customer support metrics to identify trends and areas for improvement.

4. Train and onboard new team members to ensure they are equipped to handle customer inquiries effectively.5. Handle escalated customer issues and provide resolution in a timely and professional manner.

6. Collaborate with other departments to address customer feedback and implement solutions to... More Detail

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