Chat Support Assistant - Remote Work

Phoenix Petroleum Philippines

Caloocan, Metro Manila

Job Description : Phoenix Petroleum Philippines is currently seeking a Chat Support Assistant to join our dynamic team. This is a remote work position based in Caloocan, NCR, PH, with the opportunity to work full-time.

Responsibilities : - Provide customer support through chat channels, addressing inquiries, resolving issues, and providing product / service information.
• Maintain a high level of professionalism and customer service etiquette at all times.- Manage multiple chat conversations simultaneously while maintaining accuracy and efficiency.
• Collaborate with other team members to ensure consistent and timely responses to customer inquiries.- Identify opportunities to upsell products or services to customers through persuasive chat interactions.

Requirements : - 1 year of experience in a customer service or support role.- Reliable and energetic personality traits.- Exceptional time management skills.
• Ability to effectively persuade and influence customers.- Strong written... More Detail

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