Supply Chain Senior Associate (Order Management) - Cairo Business Services

Updated: May 02, 2024 09:24 PM GMT

PepsiCo

Heliopolis, Al Matar, El Nozha

Overview

This role is responsible for supporting GBS Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions. The vital link between retailers, our distribution network and wider Customer Services Team for day-to-day orders and delivery process & ultimately to make sure our customers get the products & service they need.

Responsibilities

Order Management & Order Fulfilment:
• Process customer orders: EDI, Open text and manual, samples, LC, Interco and export.
• Deal with customer queries - Deliveries / shortages / CC / Transport / commercial / finance/ traffic planning / 3PL.
• Failure management - re process, cancel and comms to customers, transport and CC
• Respond to issues/queries from a number of sources (Phone, emails 24/7 int and ext, Teams & Zoom chats)
• End of day... More Detail