Front Office Supervisor

Intercontinental Hotels Group

Ras Al-Khaimah - Ras al Khaimah

A little taste of your day-to-day:Every day is different, but you ll mostly be:Supervise Front Desk operations during your assigned shift to a consistently high standardEnsure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special eventsAdvise your shift team of any special events or VIP Guests in the hotel that dayMonitor the appearance, standards, and performance of Team Members with an emphasis on training and team workMaximize sales revenues through up-selling and marketing programManage Guest requests, inquiries, and complaints promptly and completelyMaintain the professional appearance of the Front Desk with a focus on hospitality and Guest servicesWhat We need from you:Communication skills - guests will need to come to you with concerns as well as compliments, so you ll be easy to talk toYour problem-solving skills will turn issues into opportunities so every guest leaves with great... More Detail

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