Reservation Agent

Updated: April 25, 2024 07:05 PM GMT

Intercontinental Hotels Group

Ras Al-Khaimah - Ras al Khaimah

First impressions count. To get our guests memorable experiences off to an unforgettable start, we re looking for a Reservations Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.A little taste of your day-to-day:Every day is different, but you ll mostly be:• Convert bedroom accommodation enquiries into bookings on the phone, in person or by letter.• Record and process using a computer bookings system, cancellations and amendments via phone or email promptly and in line with company standards.• Manage hotel selling strategy by opening and closing to specified rates linked to hotels business plan and as directed by your line manager.• Liaise and communicate special requirements to other departments e.g. Cots, VIP s and late arrivals and guest transportation.• Prepare reports using both a computerized reservation system and other computer software such as Word and Excel.• Record and manage... More Detail

Apply Now