Planner (Service Assistant) Level 1 (Kingston and Mandeville)

Updated: April 20, 2024 12:20 AM GMT

Rentokil

Kingston

Overall job purpose
• To schedule servicing to provide world class pest control services to our customers whilst ensuring achievement of all relevant service KPI’s.
• To ensure documentation (service Reports etc) are properly filed once used.
• To facilitate overall customer retention by ensuring that excellent front line relationships are maintained with customers by:
• Assuring service quality by proper scheduling arrangements
• Developing and maintaining a positive high personal profile with key customers

Job Duties:
• To act as the key interface with Pest Control / Hygiene customers to ensure timely reminder of service due and confirm satisfaction.
• Work closely with the Supervisor to provide efficient effective service delivery along with accurate and on time service reporting to the Director of Operations.
• Maintain up to date service visit schedule, and provide information to aid service scheduling and efficient service delivery.
• Log all service reports and file after data... More Detail