Call Center Manager - Latam

Updated: April 28, 2024 09:58 AM GMT

Sagan

Kingston

Job Title: Call Center Manager - Latam
Location: Remote (CST Timezone)

Working Schedule: Monday - Friday, 11:00 AM to 07:00 PM CST (Need to have staggered hours to have weekend call coverage)

Job Description:

We are seeking an experienced Offshore Call Center Manager to spearhead the development and growth of our offshore call center team. The ideal candidate will possess a strong background in solar sales and management, with a proven track record of achieving and exceeding sales targets.

Key Responsibilities:

Team Leadership and Management:
• Lead and inspire a team of call center representatives to achieve performance targets and sales goals.
• Conduct regular performance evaluations, provide constructive feedback, and implement improvement plans as needed.
• Cultivate a positive and collaborative work environment that fosters individual growth and team success.

Sales Training and Coaching:
• Develop and implement comprehensive sales training programs to equip team members... More Detail