Lead-Maximo Application

Updated: April 18, 2024 08:31 PM GMT

EDC Philippines

Manila, Metro Manila

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1. Service Level Management
• Ensures that all requests for support are dealt with according to agreed service levels, standards and procedures
• Reviews service delivery and operations to ensure that agreed targets are met
• Identifies opportunities to improve service delivery
• Maintains the service catalog, service portfolio, knowledgebase, business process blueprints, service processes and other documentation and ensures they are updated
• Ensures timely renewal of application licenses/subscription and compliance with corresponding license agreement

2. Application Maintenance and Operations
• Performs ticket trend analysis to identify recurring issues, takes the lead in determining the root cause/s, and manages implementation of enhancements to prevent reoccurrence
• Tracks system performance and proactively address potential issues
• Identifies opportunities for process and performance optimization to ensure efficient... More Detail