Customer Service

EPS Staffing

Makati, Metro Manila

Position title: Contact Center Executive
Shift: APAC/dayshift
100% Onsite
Office in Mandaluyong City

Key Responsibilities:
• Handling inbound / outbound calls, live chats and emails ensuring adherence to performance measures set within your respective team.
• Being able to multitask and handle concurrent enquiries is a key requirement for this role.
• Listening and understanding clearly what the customer needs during their enquiry / interaction and handling in an efficient and emphatic way ensuring that enquiries are closed first time demonstrating both EQ & common sense.
• Ability to communicate in a simple language that the customer understands without missing key technical details.
• While calls, emails & chats have scripts and templates to help manage the response to customers we need to ensure that common sense and personal judgement are made on the answers provided to customers.
• Participate in service improvement initiatives where applicable and drawing upon service... More Detail

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