Customer Service Representative

Eight360

Nelson, New Zealand

Job Description:

Eight360 is seeking a motivated and passionate Customer Service Representative to join our team in Nelson, NZ. As an Associate level position, the ideal candidate will have at least 4 years of experience in customer service.

Responsibilities:1. Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.2. Resolve customer complaints and issues effectively and efficiently.3. Provide product information, pricing, and availability to customers.4. Process orders, returns, and exchanges accurately.5. Collaborate with other team members to ensure customer satisfaction.6. Analyze customer feedback to identify trends and opportunities for improvement.7. Maintain accurate records of customer interactions and transactions.8. Stay up-to-date on product knowledge and company policies.

Requirements:1. Excellent communication skills and a customer-focused approach.2. Strong attention to detail and problem-solving abilities.3. Ability to... More Detail

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