Retail Support (FOH) Team Lead
Updated: March 24, 2024 12:33 PM GMT
Full-time Job in Antiguo Cuscatlan, La Libertad Department
epay, a Euronet Worldwide Company
La Libertad DepartmentResponsibilities
· Motivating and inspiring the team to surpass their potential
· Creating a sense of ownership within the employees and resolving employee issues if any
· Encouraging, supporting, and motivating actively team members
· Looking constantly for development as well as continuous improvement for the entire team
· Monitoring and coaching their teams on a day to day basis
· In charge of conducting 1x1 sessions to develop the talent, to promote the teamwork and to detect areas of opportunity for each agent’s performance
· Communicating the company’s purpose, core values, vision to the front-line employees
· Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets
· Responsible for tracking specialist’s performance metrics and development
· Ensure they have all the tools they need to perform their daily tasks
· Responsible to supervise CRM & Outlook requests promptly resolution
· Manage and track... More Detail
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