Customer Service Specialist

Concentrix

Ballarat VIC, Australia

Job Title:

Customer Service Specialist

Job Description

We are looking for Customer Service Specialists, to join our vibrant team, at our Ballarat delivery centre, working with one of Australia’s leading superannuation funds.

Key Role Details:
• Start date 22nd April 2024
• $26.18 per hour + super and penalty rates
• Permanent, full-time opportunities
• Operating Hours:
• Monday to Friday 8am – 8pm
• Saturday 9am to 5pm
• Inbound contact centre role
• 4 weeks full time paid training 22nd April - 17th May 2024

Key Responsibilities:
• First point of contact for customer service and account management
• Understand individual customer needs and deliver a personalised experience
• Assist customers to understand their superannuation requirements
• Support customers through multiple channels. Commencing on our voice line and moving towards other channels such as web messaging, smart phone apps, social media enquiries and email
• Guide employers through their employee superannuation... More Detail

Apply Now

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