International Cash Collection: Operations Associate

Updated: March 07, 2024 03:49 PM GMT

BT Group

Budapest, Hungary

Why this job matters

The Service Delivery Advisor 1 assists in service delivery activities across multiple customer accounts, supporting customer needs to ensure the highest levels of customer satisfaction and that expectations are met and surpassed with full supervision.

What You’ll Be Doing

1 - Assists teams in standards delivery, revenue growth and the maintenance of successful relationships with assigned customers

2 - Assists the team ahead of customers monthly service review meetings through collation of routine materials and documentation.

3 - Assists in the review and progress assessment on continuous service improvement plans for each customer.
• Assists in the collation of basic information and resources in supporting the development of the operational service improvement plan.
• Acts to resolve routine problems for assigned customers well covered by existing procedures and with full supervision.
• Assists teams in regularly contacting customers to promote standard... More Detail