Councillor Support Officer

Updated: March 07, 2024 01:27 PM GMT

Full-time Job in Geelong, Victoria

City of Greater Geelong

Geelong VIC, Australia

About The Role

In this role, you will work alongside senior management and operational Council staff to provide support and assistance to Councillors under the direction of the Team Leader Mayor and Councillor Support.

Work type: Temporary, full-time (12-month contract)

Classification: Band 6 ($90,264 - $97,365)

Key responsibilities include:
• Triaging Councillor and Customer requests for information and investigation.
• Researching and processing Councillor requests where information can be sourced from existing knowledge banks and systems.
• Monitoring the performance of Councillor Requests in the Councillor Portal, and work with internal colleagues to ensure relevant KPI’s are being met.
• Allocating coordinated assistance and escalate complex matter requests to the Councillor Liaison Officers (CLO’s) and business via Customer Service delivery model.
• Maintaining effective engagement and communication with CLOs, Councillors, employees at all levels, and other relevant... More Detail