Customer Service Officer

Updated: March 05, 2024 04:40 AM GMT

Temp work Job in Geelong, Victoria

City of Greater Geelong

Geelong VIC, Australia

About The Role

In this role, you will provide prompt and customer focused service as the first point of contact for enquiries and complaints.

Work type: Casual

Classification: Band 4 ($44:00 p/h)

Key responsibilities include:
• Providing our customers, a proactive and seamless customer experience by meeting their transactional needs and providing service knowledge and expertise.
• Educating and supporting our customers to become comfortable and familiar with Tier 0 (Online) services.
• Assisting all customers with initial enquiries and where necessary refer customers to specialist support for Tier 2 (Managed support) services.
• Facilitating conversations and initiating processes (e.g. – accessibility parking permits) on behalf of other government agencies and third-party providers.
• Supporting projects in the establishment and development of programs, systems and procedures that impact the delivery of customer service.
• Responding to and managing enquiries in an efficient... More Detail