Customer Service Officer - Ballina and Byron Bay

Bank of Queensland

Ballina NSW, Australia

About The Role
• Seeking passionate Customer Service Officer to join the BOQ team
• Flexible workplace & Collaborative Team
• This role will be required to work across both Owner Managed Ballina and Byron Bay Branches

As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services

Day to day your key responsibilities will consist of:
• Teller duties including general enquiries, account opening/closing, deposits, withdrawals
• Floor walking and initiating quality conversations with customers
• Inbound and outbound calling to maintain and build customer relationships
• Daily maintenance of the ATM
• Cash management - ATM Services, Travelex
• Stationery orders
• Strong focus on compliance

About You

As an experienced Customer... More Detail

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