Telecommunications Equipment Operator

Updated: March 02, 2024 04:14 PM GMT

Full-time Job in Jevnaker, Viken

DC Department of Human Resources

Jevnaker, Norway

Job Summary

This position is in the 911 Emergency Operations Division of the Office of Unified Communications. The Telecommunications Equipment Operator (TEO) will learn standard operating procedures for prioritizing emergency calls, verifying information and entering data into the Computer Aided Dispatch (CAD) system. The incumbent of this position will learn and apply all protocols for taking and processing emergency and non-emergency calls for police, fire, and medical emergency services.

Duties And Responsibilities

The Telecommunications Equipment Operator will learn and successfully demonstrate proper telephone etiquette and communication tips, perform basic computer functions including, tracing incomplete call information, processing and route calls using CAD, Sentinel and Google maps, etc. He/she will receive and input confidential data from various law enforcement agencies. The incumbent should understand and successfully demonstrate the importance of active listening and... More Detail