French Speaking Customer Service Executive

MSD

Cambourne

Our company manufactures a connected animal product and we have an exciting opportunity for a Dutch speaker to join us, we are a global business, based in Cambourne, Cambridge. We give an extremely high level of customer service and see this as a major asset for our business. This not only keeps our existing customers happy but also helps drive new sales through word of mouth recommendation. We have a large customer base in The Netherlands and have an immediate need for a flexible, multi-lingual member of staff to provide local language customer service.
• You will be fluent in French & English, and any other European language is a plus.
• To act as first point of contact for our European customers, providing customer support via email, telephone and online. Direct contact with individual customers to troubleshoot, solve their issues and to escalate as appropriate to the Team Leader.
• Working with our European fulfilment & contact centre to ensure smooth provision of customer service... More Detail

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