Initial Assistance Representative (Clerk) - Area 1 (12 Month Roster)(Amended)

Updated: June 15, 2024 11:44 PM GMT

U.S. Department of the Treasury

Brockton, MA

Duties

WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies Will Be Filled In The Following Specialty Areas

Wage and Investment Customer Assistance, Relationship and Education - Field Assistance - Area 1

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
• Provides specialized clerical assistance to Tax Resolution Representatives (TRR's), Tax Specialists, and other support personnel by assessing taxpayer needs and directing them to the appropriate individual or area in addition to controlling walk-in area traffic flow and demands.
• Identifies, analyzes, and makes suggestions for resolution or correction to reduce barriers impacting the... More Detail