Service Advisor

Updated: June 15, 2024 03:56 PM GMT

Pembrook Resourcing

Exeter

Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.

The ideal Service Advisor -
• Previous experience in a service role is preferred.
• A passion to deliver a high standard of customer service.
• An organised individual who can deal with many duties on the move.
• Excellent telephone and face-to-face communication skills
• Administration skills, be able to use computers with confidence and the ability to organise and prioritise work.

Service Advisor Key Responsibilities -
• Establish rapport with and provide outstanding care to the customer
• Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
• Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
• Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding... More Detail