Senior Research Manager

Updated: June 15, 2024 03:52 PM GMT

Vitality

Charing

Position: Senior Research Manager (Permanent)
Location: Charing Cross
About

The Role
Team – Insights Lab
Working Pattern - Hybrid – 3 days per week in the Vitality London Office. Full time, 37.5 hours per week.
Top 3 skills needed for this role:

Strong communication skills
Strong analytical skills
Navigation of a matrix organisation

What this role is all about:
The primary purpose of this role is to support the overall Vitality vision and business strategy by turning the measurement of customer experience (CX) into a science and using it to drive continuous improvement through all customer journeys and the wider business.
The successful candidate will understand customer needs and priorities, industry advances and Vitality’s capabilities. They will be an intellectual CX leader focussed on building data and insight from all Vitality UK interactions with members, advisers and group scheme administrators in order to challenge, improve and develop truly customer-centric journeys and... More Detail