Customer Success Manager

GlobalData Plc

Hull

Role: Customer Success Team Lead

Department: Customer Success

Sector: Industrials

Location: Hull

Role

Working as a Team Lead in our Industrials EMEA Team, you will be tasked with managing a team of Customer Success Executives and oversee activities around, onboarding, training, performance, and coaching. In this role you will be expected to drive results that tie back to our strategic objectives:
• Increase retention by volume.
• Decrease customer churn.
• Drive growth.
• Increase visibility customer-side.
• Increase customer loyalty and advocacy.

Key Responsibilities
• Engage with the Customer Success team and manage activities around, onboarding, training, performance, and coaching.
• Influence future customer value through product engagement, customer satisfaction and overall health scores.
• Work cross-functionally with our analyst, commercial and custom teams to develop and lead customer plans. Ensuring all internal team are aligned and delivering on our customer... More Detail

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