Interim Customer Service Manager

Updated: June 14, 2024 11:15 AM GMT

Hays

Fleet

Your new company

Hays are delighted to have been retained to support an organisation who lead their industry sector and have a reputation for providing world-class products and services.

Your new role

You will be joining a highly professional and stable team, who work to common goals and objectives. The interim Customer Service Manager will oversee the CS strategy which focusses on delivering a world-class customer experience. The successful applicant will develop and deploy high-quality, high-impact customer experience initiatives. Analyse customer experience information, compile accurate records/reports and benchmark against other similar businesses or industry best practices. They will have a collaborative approach and work in partnership with other senior stakeholders, delivering against business benchmarks and objectives. You will support and develop your team to improve best practice, utilising technology to build scalable solutions. Manage, mentor and develop the Customer... More Detail