3rd Line Support Engineer

Updated: June 13, 2024 06:32 AM GMT

Metropolitan Housing Trust

London

The role

Job Title: 3rd Line Support Engineer

Location: Farringdon, London

Job Type: Full-Time Permanent

Salary: £42,412 - £44,644

About Us:

Metropolitan Thames Valley Housing has a vision that everyone has a home and the opportunity to live well; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.

This ro le:

We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London.

What you'll need to succeed:
• Working with the Service Desk Manager and the Infrastructure Team, ensure the... More Detail