Manager, Customer Experience II

Updated: June 13, 2024 03:44 AM GMT

TD

King City, ON

Work Location:

King City, Ontario, Canada

Hours

18.75

Line Of Business

Personal & Commercial Banking

Pay Details

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description

KEY ACCOUNTABILITIES

CUSTOMER
• Lead, coach, and proactively model exceptional service at every customer interaction in the lobby and on the frontline
• Responsible for maintaining optimal colleague scheduling to ensure customer demands and compliance requirements are met
• Support and coach frontline colleagues on effective customer complaint resolution
• Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies... More Detail