WFM Analyst

Intact

Mississauga, ON (+1 other)

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a WFM Analyst to join our growing team!

What you’ll do here:
• Ensure that service-level objectives are met on a daily, weekly and monthly basis
• Monitor inbound and outbound calls in real time and adjust schedules as needed
• Meet our service-level targets
• Monitor service levels... More Detail

Apply Now

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