Customer Experience Advisor

Updated: June 13, 2024 12:19 AM GMT

Dfs

Sunderland

About you Our Customer Experience Advisors are passionate about delivering the ultimate customer experience. Supporting the store in achieving results and being the first point of contact for customer enquiries and always having the customer at the heart of everything they do. They deliver an exceptional customer experience in store, as well as through our digital channels, enabling us to be the leading sofa retailer in the digital age. About the role An engaging & passionate personality is essential for our Customer Experience Advisor roles as they will understand exactly what the customers need and have the ability to remain positive, with a ‘can do’ attitude. A flexible approach is needed as you will be interacting with the customers, dealing with a small level of sales and supporting the store with organisational tasks. This role definitely provides a variety of responsibilities; from supporting showroom standards, text and video chat, call backs to customers, processing of sales... More Detail

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