Customer Service Advisor

Updated: June 12, 2024 01:40 AM GMT

Kier Group

Basingstoke

We're looking for a PPM Customer Service Advisor to join our Ministry of Justice and Home Office Contract Admin Team based in Basingstoke.

Location: Basingstoke - On site

Contract: Full Time, Permanent

Responsibilities

As a PPM Customer Service Advisor, you'll be working within the Contract Admin team, supporting them in duties for the operational and office based teams.

Your Day To Day Will Include
• Taking PPM Calls from engineers
• Raise remedials following on from PPM responsible for the raising then the allocating to fall back into Pillar 2.
• PPM Misalignment.
• COMP CORRs corrections.
• Dealing with cancelled PPMs.
• Allocating/scheduling of PPMs.

What are we looking for?

This role of PPM Customer Service Advisor is great for you if:
• Excellent telephone manner, with strong verbal and written communication and interpersonal skills
• Ability to create and maintain effective working relationships.
• Demonstrable IT literacy with Microsoft Office, particularly Excel ... More Detail