Customer Service Advisor (Perth)

Updated: June 10, 2024 09:34 PM GMT

Carbon 60

Perth

CUSTOMER SERVICE ADVISOR

Carbon60 are looking to recruit a Customer Service Advisor to work for a large utilities company based in Perth on a temporary ongoing basis.

ROLE: Customer Service Advisor

SALARY: £14 p/h, circa £27,000 per annum

JOB TYPE: Ongoing contract, initially 3 months with extension likely

LOCATION: Perth (PH1)

HOURS: Full time, 37 hours, Monday to Friday

WORKING PATTERN: Hybrid working - currently 2 days in the office and 3 days at home. This is NOT a fully remote position.

THE ROLE:

Telephony-based role where you will be on the phone speaking with customers and by email to resolve outstanding account balances.

Sending information requests to customers and managing responses.

Make outbound calls to gather the relevant information and updating the systems and customer accounts.

Identify and resolve customer issues, escalating complex cases to appropriate departments when necessary.

THE SUCCESSFUL CANDIDATE:

Excellent IT Skills

Very confident with a... More Detail