Agent-Front Desk-Lead

Updated: June 08, 2024 01:20 PM GMT

Marriott International

321-1421 (+1 other)

Job Number 24099943
Job Category Rooms & Guest Services Operations
Location Fairfield by Marriott Tochigi Nikko, 1541-3 Tokorono, Tochigi, Tochigi, Japan VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run... More Detail