Store Manager, Ste-Dorothée

Updated: June 08, 2024 09:02 AM GMT

L’Equipeur

Laval, Quebec

What you’ll do Customer Service Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.

Enforces delivery of our operating model customer service standards.

Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.

Meets established service levels agreements for in-store services and order fulfillment

Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs

Operations

Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.

Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly prices sweeps.

Leads... More Detail