Store Manager, Ste-Dorothée

Updated: June 07, 2024 04:20 AM GMT

Canadian Tire

Laval, QC

What you’ll do

Customer Service
• Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
• Enforces delivery of our operating model customer service standards.
• Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.
• Meets established service levels agreements for in-store services and order fulfillment
• Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs

Operations
• Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
• Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly prices... More Detail